Frequently asked questions
Straight answers about how we care for your home
Can’t find what you’re looking for? Call us — we’re happy to talk it through.
What we do
Do you manage rental properties?
No, we specialize in personalized management for second homes. We do not manage rental properties — short-term or long-term.
What does Lake LBJ Property Management do?
We look after second homes on Lake LBJ and the Highland Lakes so they're always ready for their owners. That includes a weekly interior and exterior walk-through, maintenance and repair management, a lawn and landscaping check, pre-visit prep before you arrive, and a post-visit wrap-up after you leave.
How often do you check on the home?
Every week at a minimum. Each home gets a full interior and exterior walk-through weekly — checking for leaks, testing hot water and appliances, confirming doors and windows are locked, checking lights, and looking over the yard, pool, house, and dock for anything out of place. We routinely knock down spiders and webs to keep them under control.
Who handles maintenance calls?
We do! We are on-call during normal business hours and will contact the appropriate vendor, meet them at the property, and make sure any issues get rectified as soon as possible.
What's included in the monthly fee, and what costs extra?
Your monthly fee covers the weekly interior and exterior walk-throughs, dock de-webbing, maintenance management, the lawn and landscaping check, pre-visit prep, and post-visit wrap-up. Work performed by outside vendors is an additional cost: housekeeping, lawn service, pest control, power washing, and crafts and trades.
Getting started & billing
How do we get started?
It starts with an interview. We get to know you, review the services included each month, and customize a service plan for your home. Once you're happy with the plan and pricing, we sign the agreement and get to work. Call 512-755-5353 or send us a request to set it up.
How much does second-home management cost?
Pricing is customized to your home. Every property is different — size, pool, dock, watercraft, frequency of visits — so we build a service plan and price during your interview, and you approve both before anything is signed.
Is there a long-term contract?
No. The agreement includes a 60-day notice opt-out for each party, so you're never locked in for the long term.
How does billing work?
We use an accounting software program that sends out a monthly invoice at the beginning of the month. Lawn maintenance and housekeeping are typically billed separately. If you request a project to be completed that requires additional supplies, we will add that to your monthly invoice.
Visits & concierge
How much notice do you need before we arrive?
72 hours. Give us 72 hours' notice of your arrival and we'll complete the full pre-visit prep.
Do you do grocery shopping?
We do not do the shopping itself, but if you would like to pre-order groceries, we are happy to pick them up and deliver them to the property prior to your arrival.
What happens after we leave?
We close up the house. Lights are turned out, thermostats reset, cushions stored, trash managed, and housekeeping scheduled. Just complete the short review form on your way out to tell us what needs attention before your next visit.
Service area
What areas do you serve?
We're based in Marble Falls, Texas, and serve second-home owners on Lake LBJ and across the Highland Lakes — including Horseshoe Bay, Kingsland, Granite Shoals, Sunrise Beach, Highland Haven, Marble Falls and Inks lake. If you're not sure whether your home is in our area, call us at 512-755-5353.
Still have a question?
Call or send us a note. You’ll get a real answer from a real person who knows Lake LBJ.
