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How it works

How it works — from first call to always ready

Getting started is simple, the terms are plain, and there's no long-term lock-in. Here's exactly what to expect.

  1. Step 1

    Interview

    We get to know you and your home.

    During the interview we get to know you, review the services included every month, determine if we're a good fit, and customize a service plan for your home — how often you visit, what toys you keep at the dock, which vendors you already trust.

  2. Step 2

    Agreement

    A simple contract with a 60-day out.

    Once you're satisfied with your customized service plan and pricing, we execute the contract. It includes a 60-day notice opt-out for each party, so you're never locked into a long-term commitment.

  3. Step 3

    Payment

    One predictable monthly charge.

    The fee covering your customized service plan is invoiced through our accounting software and sent by email or text. Vendor work such as housekeeping or lawn service is billed separately.

  4. Step 4

    Pre-visit notification

    Give us 72 hours and the house is ready.

    Give us 72 hours' notice of your arrival to take advantage of our pre-visit prep: thermostats set, ice machines on, cushions out, watercraft checked, property blown, dock de-webbed, and pre-ordered groceries delivered.

  5. Step 5

    Post-visit notification

    Tell us what needs attention before next time.

    When you leave, complete the short review form to tell us what needs to be taken care of before your next visit. We close up the house and get to work on the list.

The fine print, in large print

Terms at a glance

Contract
60-day notice opt-out for either party
Billing
Sent to you at the beginning of the month by email or text
Arrival notice
72 hours for full pre-visit prep
Reporting
Regular phone or email communication for updates and requests
Home checks
Weekly, interior and exterior
Rentals
Not offered — second homes only

Questions

Getting started & billing

How do we get started?

It starts with an interview. We get to know you, review the services included each month, and customize a service plan for your home. Once you're happy with the plan and pricing, we sign the agreement and get to work. Call 512-755-5353 or send us a request to set it up.

How much does second-home management cost?

Pricing is customized to your home. Every property is different — size, pool, dock, watercraft, frequency of visits — so we build a service plan and price during your interview, and you approve both before anything is signed.

Is there a long-term contract?

No. The agreement includes a 60-day notice opt-out for each party, so you're never locked in for the long term.

How does billing work?

We use an accounting software program that sends out a monthly invoice at the beginning of the month. Lawn maintenance and housekeeping are typically billed separately. If you request a project to be completed that requires additional supplies, we will add that to your monthly invoice.

Step one is just a conversation.

Tell us about your home and how you use it. We’ll walk the property with you and build a service plan around it.

Request a service planCall 512-755-5353